Live Chat
Start a live session inside your customer or reseller portal for real-time troubleshooting and account updates.
Open Support HubLuna Streams Support
We’re here 24/7 to keep your IPTV streaming smoothly.
Reach our customer care, reseller specialists, or billing team any time. Choose the channel that suits you best or send us a message using the form below.
Fast answers to your questions
- Account activations, renewals, and billing corrections.
- Reseller panel setup and bulk customer onboarding.
- Device configuration guides for Smart TVs and apps.
- Live chat support online 24/7 with AEST specialists.
Choose the best way to connect
Our global support desk is always on. Pick the option that matches your inquiry and we’ll be in touch quickly.
Call Us
Speak directly with an Australian-based specialist for billing, plan questions, or reseller escalations.
- Phone: +1 502 705 5693
- Hours: Mon–Sun, 8am – 8pm AEST
Email Support
Send us the details and attachments we need to investigate complex issues or reseller onboarding requests.
- Customers: lunastreamsau@gmail.com
- Resellers: lunastreamsau@gmail.com
Average response time
11 minutes via live chat, under 4 hours via email.
Global network uptime
99.96% uptime across the last 12 months.
Device support library
30+ guided tutorials for Smart TVs, mobile apps, and media players.
Send us a message
We’ll reply with a personalised update. Include as many details as possible to help us resolve the issue quickly.
- Include your order number or reseller panel ID.
- Add the device type and app version if you need technical help.
- Attach screenshots or logs when reporting stream issues.
Frequently asked contact questions
Save time with quick answers to the most common support requests.
Always include the reference code provided at checkout. Avoid writing “IPTV” or “Luna Streams” in payment notes so we can approve your order instantly.
Yes. Send us the new device details through live chat or email. We’ll refresh your credentials and transfer the remaining time at no cost.
Check your internet speed first (aim for 16 Mbps+). Reboot your router, switch from Wi-Fi to Ethernet if possible, and contact us with the channel name and timestamp.
Absolutely. Submit the form and select “Reseller enquiry”. Our channel sales team will arrange a tailored plan with multi-site billing and dedicated account support.